Terms & Conditions

By creating an account, using our website or placing a bet, you confirm that you accept these Terms & Conditions. They form a legally binding agreement between you and us. If you do not agree with any part of them, you must not use your account or our services.

Our website may also contain rules that apply to particular games, payment services, promotions or other features. Those rules form part of these Terms & Conditions. Where a promotion has its own terms, those terms apply specifically to that promotion.

• You must use our services only for lawful personal use.
• You are responsible for reading the terms that apply to each service or offer before using it.
• You must follow any instructions, limits or notices shown in your account or the cashier.

We may update these Terms & Conditions when necessary, including to reflect changes to our services, legal requirements, security measures or operating procedures. We will make the updated version available on our website. If a change materially affects your use of the service, we will take reasonable steps to bring it to your attention. Your continued use after a change takes effect means that you accept the updated terms.

You must be at least 18 years old and a resident of the United Kingdom to open or use an account with us. We verify every account to keep your funds and personal details secure. You must not register or play if gambling is unlawful for you, if you are using another person’s details, or if you are acting on behalf of someone else.

• You may have only one account with us. Opening more than one account, or attempting to do so, may lead to accounts being closed and transactions being checked.
• All information you provide must be accurate, complete and up to date, including your name, date of birth, address, e-mail address and payment details.
• You must tell us promptly if any of your details change.
• Your account is for your personal use. You must not sell, transfer, lend or allow another person to access it.
• You must keep your username, password and other login details safe and tell us promptly if you think someone else has accessed them.

You are responsible for activity carried out through your account unless you have told us about unauthorised access as soon as reasonably possible. We may ask you to reset your login details or use additional security steps. We may also restrict access while we establish who is using an account or whether the account is being used in accordance with these terms.

We must establish that you are eligible to use our services and that your account is being used safely. We may therefore ask for documents or information to confirm your identity, age and address. These checks must be completed before your first withdrawal, and may also be requested at other times.

• Identity documents must be valid, clear and belong to you.
• Address information must match the details held on your account unless we have agreed another way to confirm it.
• We may ask where funds used for gambling come from, or for other information required by our legal and regulatory obligations.

If you do not provide information we reasonably need, or if it cannot be confirmed, we may delay a withdrawal or restrict account activity. We may also suspend the account until the matter is settled. We handle information collected for these checks in line with our Privacy Policy and applicable requirements.

Deposits and withdrawals

You may deposit funds using the payment methods available in the cashier. You must use a payment method held in your own name and must not use a method belonging to another person. The limits, currencies, processing information and available methods shown in your cashier apply to your account at the time of use.

• We may refuse, return or delay a deposit if it cannot be confirmed, appears unusual or does not meet our requirements.
• Withdrawals will normally be sent back using the same method used for the deposit where possible.
• A withdrawal may remain pending while identity, payment, account or source-of-funds checks are completed.
• We may ask you to provide further information before releasing funds.

You must not use deposits for a purpose unrelated to gambling, including moving funds between payment methods. We may cancel or return a transaction where this rule, these terms or applicable requirements are not met. Any limits shown in the cashier are part of the controls that apply to your account, and you must not try to bypass them by using another account.

Bonuses and promotional offers

Each bonus or promotional offer has its own terms. You must read those terms before accepting an offer. They may set out eligibility, the qualifying deposit, wagering requirements, eligible games, a maximum bet, an expiry date, a maximum bonus value or other conditions.

• Wagering requirements must be completed in the way and within the period stated in the offer terms.
• A maximum bet or other play restriction applies throughout the relevant offer period.
• An offer may expire or be withdrawn if its terms are not met.
• You must not abuse a promotion, use multiple accounts, or arrange play with another person to obtain an unfair advantage.

We may withhold, remove or cancel a bonus and any associated winnings if we reasonably believe that an offer has been abused or its terms have been broken. The same applies where an account has been created to obtain an unfair promotional benefit. Any decision will take account of the information available to us and the terms that applied to the offer.

Gambling should be treated as entertainment, not as a way to make money or solve financial problems. We provide tools to help you stay in control, including deposit limits, time-outs and self-exclusion. You can find the available options in your account or by contacting us through live chat.

• Set a deposit limit that reflects what you can afford to lose.
• Use a time-out if you want to take a short break from gambling.
• Request self-exclusion if you want to stop using your account for a longer period.
• Do not try to open another account or use another person’s account during self-exclusion.

If gambling is causing concern, support is available from GambleAware, GamCare, GamStop and the National Gambling Helpline. You should also consider speaking to someone you trust. Seeking professional help early can make a real difference.

Closing or suspending your account

You may ask us to close your account at any time by contacting support@ojo-casino.org.uk or using the live chat on the site. We may ask you to complete security checks before dealing with a request. If your account is closed, you must not try to open another account unless we expressly allow it.

• We may suspend or close an account if it has been inactive, if you breach these terms, or if we need to protect the service, other customers or the integrity of play.
• We may restrict deposits, betting or withdrawals while we investigate suspected fraud, unlawful activity, payment problems or other breaches.
• Any remaining balance will be dealt with after the necessary checks, subject to these terms, applicable requirements and any lawful deductions.

Closing an account does not remove obligations that arose before closure. For example, you may still be responsible for information required for an account check or for resolving a payment issue. We may retain information where required for security, legal, regulatory or record-keeping purposes.

Complaints and disputes

If you are unhappy with our service or with how your account has been handled, write to support@ojo-casino.org.uk or contact us through the live chat on the site. Please provide enough information for us to identify your account and understand the issue. We will acknowledge and answer your complaint within a reasonable time, although the time needed may depend on its complexity and any checks required.

We will try to resolve complaints directly and fairly. Where the relevant conditions are met, an external dispute resolution route may also be available. Support can explain the next steps if your complaint cannot be resolved through our internal process.

Liability and governing law

We take reasonable care to keep our services available and secure. However, we cannot promise that the website, games or payment services will always be uninterrupted or free from errors. We are not responsible for losses caused by events outside our reasonable control, your failure to protect your login details, or your failure to follow these terms.

To the extent permitted by law, we are not liable for indirect or consequential loss arising from your use of the service. Nothing in these terms limits or excludes liability that cannot lawfully be limited or excluded. Nor do they remove any legal rights that apply to you.

These Terms & Conditions and any related dispute are governed by the laws of England and Wales. If any part of these terms is found to be invalid or unenforceable, that part will be set aside. The rest will continue to apply.