Betting Rules

These rules apply whenever you use our casino games, including slots, jackpot games and any other real-money play made through your account. By placing a bet or starting a spin, you agree to follow these rules. You also agree to the terms shown in the relevant game and any applicable bonus terms.

One account and accurate details

You may hold and use one personal account with us, and you must not allow another person to access it or place bets on your behalf. Please keep your name, contact details and other account information accurate and up to date. We may ask for information to verify your identity, age, payment method or source of funds. Identity verification is required before your first withdrawal to keep your funds secure.

• You must be aged 18 or over to use our services.
• You must use your own account and an approved payment method.
• You must not create duplicate accounts or use an account belonging to another person.
• Your account balance and the available options in the cashier show the current status of your funds.
• We may restrict or suspend an account where information is incomplete, inaccurate or cannot be verified.

Real-money and bonus-balance play

A game may use your real-money balance, bonus balance or both, depending on the wallet rules displayed for that game and any offer attached to your account. Before you play, make sure you understand which balance is being used. A bet or spin is final once it has been accepted by the game and cannot normally be cancelled, changed or withdrawn.

Please use the safer gambling controls in your account settings if you want to manage your play, including deposit limits, time-outs and self-exclusion. Our support team is available through the live chat on the site or at support@ojo-casino.org.uk. Information and help are also available from GambleAware, GamCare, GamStop and the National Gambling Helpline.

A bet or spin is accepted when it is recorded by the game server. The result recorded and shown by the game server is final, subject to the rules on malfunctions on this page. The server record is used to determine whether a bet wins, loses, pays a return or remains unsettled because play has been interrupted.

The in-game rules and paytable apply to every game. They explain the available bets, symbols, paylines, winning combinations, features, multipliers, limits and any conditions that affect a result. Please read the help information within a game before playing, particularly where a game has more than one bet type or a feature that changes the way a result is calculated.

• The return-to-player figure is shown in each game. It is a long-term theoretical figure and does not guarantee a particular return from an individual bet, session or account.
• The amount staked, the result and any return are determined by the game server and the applicable game rules.
• A result may take a short time to appear in your balance after the game has completed. Do not place another bet until the status of the previous play is clear.
• Where the game display and the account balance do not appear to match, the server record and applicable account records are used to settle the play.

Promotional terms can affect how a return is credited or used. Where a bonus applies, the bonus terms take priority for the relevant bonus balance. This includes any wagering, game contribution, maximum bet or withdrawal conditions.

A malfunction can include a software error, incorrect game display, interrupted connection, failed calculation or other technical problem. Any of these can affect play or settlement. If a malfunction affects a bet, spin, feature or result, it voids all pays and play connected with it.

Amounts displayed because of an error are not guaranteed returns. We may correct a balance, remove an incorrect credit or restore a stake where the server records show that the affected play was not valid. We will use the relevant game and account records when making that correction.

If you are disconnected during a game, the game may resume or settle when you reconnect. Do not repeat the same bet while you are waiting for the game to reconnect or for the result to appear. If the game cannot resume, settlement will follow the available server records and these rules.

Bonus funds are provided for use under the bonus terms shown when the bonus is credited or made available. Those terms explain how the bonus works and which games or bet types qualify. They also show how any wagering requirement is calculated, when the bonus expires and how eligible winnings may be withdrawn.

The maximum bet shown in the bonus terms applies whenever the relevant bonus is active. Game contributions also apply. A game may contribute fully, partly or not at all towards a wagering requirement, and the contribution shown in the bonus terms is the one that applies.

• Do not assume that every game or bet type contributes in the same way.
• The maximum bet applies to each individual bet, spin or other stake covered by the bonus terms.
• Bonus funds and winnings connected to them may be subject to expiry, wagering, withdrawal or other conditions.
• If a bonus is used in a way that does not comply with its terms, we may remove the bonus and any returns that depend on it.
• The bonus area, cashier and relevant game display show the balance and conditions that apply to your account.

If more than one offer is available, the bonus terms shown for the selected offer determine which balance is used and which conditions apply. Please go through those terms before starting bonus play. If you are unsure about a bonus balance or a maximum bet, contact us before placing the bet.

Our lobby is built around slots and jackpots, so this section applies only where a live or table game is offered to you. Each such game has its own help information on the game sequence, bets, table limits, outcomes and payout rules. The game-specific rules in the table help are part of these Betting Rules.

• Dealer decisions made in accordance with the table rules are final.
• Bets must be placed before betting closes. Late bets are not accepted, even if a bet appears on screen after the betting period has ended.
• A bet is settled using the status recorded by the live game server and the table rules that applied when the bet was accepted.
• If a connection is interrupted, the game may resume or settle when you reconnect. Do not place a further bet until the earlier play has a confirmed status.
• The limits, available betting areas and settlement information shown at the table apply to that table.

Live games may display information with a short delay. The image or sound you receive is not a substitute for the server record. If there is a difference between the broadcast display and the recorded game result, the server result and the applicable table rules determine settlement.

If you believe a bet, spin or game result has not been settled correctly, contact us at support@ojo-casino.org.uk or use the live chat on the site. Please get in touch as soon as possible. Include enough information for us to identify the play.

1. Name the game or game feature involved.
2. Give the date and approximate time of the play.
3. Provide the round number or other game reference shown in your account, where available.
4. Explain what happened, including any error message, disconnection or difference between the game and account display.
5. Include the amount of the bet and any return shown, but do not send your password or full payment details.

We will check the information you provide against the game server record, account history and applicable game or bonus terms. We may ask you to confirm account details so that we can protect your account and provide information to the correct account holder. A game result cannot be changed solely because a display was delayed, a bet was not profitable or the result was unexpected.

Our decision will follow the server record, the in-game rules, the paytable, the relevant table rules and these Betting Rules. If your question concerns a bonus, include the name or description of the bonus so that the correct terms can be applied. For any further help with these rules, use the live chat or email support@ojo-casino.org.uk.