PlayOJO Casino Cookies Policy

Cookies are small text files or similar pieces of information placed on your computer, phone, tablet or other device when you visit a website. They allow the website to recognise your browser or device and remember certain information. Some cookies last only for the time that you use the website. Others remain for a period after you leave, subject to the choices available in your browser or in our cookie notice.

We use cookies and similar technologies to operate PlayOJO Casino, understand how the website is used and provide features that support your visit. Cookies help us keep pages working and remember selected preferences. They also help us identify technical problems and make information more relevant to your use of the site.

Cookies may be set by us or by service providers acting on our instructions. We only use information collected through these technologies for the purposes described in this policy, our privacy information and the choices shown in the cookie notice. Some cookies are needed for the website to work, while others are used only where you have given the required permission.

The cookies used on the website may change as our services, security needs and technical arrangements change. We keep this policy in line with those changes. If a change affects your choices or how information is used, we will provide updated information through the cookie notice or other suitable information on the site.

We group cookies by their main purpose. A cookie may support more than one technical function, but the categories below explain why it may be used. The cookie notice on the site provides the current options available to you.

Strictly necessary cookies

These cookies are required for essential parts of the website and your account to function. They do not usually require consent. This is because the site may not be able to provide the requested service without them.

• Keeping you signed in while you move between account pages, where appropriate.
• Supporting security measures, fraud prevention and the safe handling of account sessions.
• Remembering information needed to process a request, such as items or settings selected during a visit.
• Routing website requests correctly and helping us identify service interruptions or technical faults.

Performance and analytics cookies

These cookies help us understand how visitors use the website and whether pages function as intended. They provide information such as which pages are visited, how long a page takes to load and whether an error has occurred. We use this information in aggregate or in a form that helps us improve the structure, performance and reliability of the site.

• Measuring visits to different parts of the website so that we can identify pages that need clearer information or technical improvement.
• Monitoring page loading, error messages and other performance indicators to help maintain a stable service.

Functionality cookies

Functionality cookies allow the website to remember choices you make and provide features that are more convenient. They may help us recognise your selected language, display preferences or other settings. If you remove these cookies, you may need to make the same choices again on a later visit.

• Remembering a preference, such as the way information is displayed on a page.
• Keeping a selected option available as you move through different sections of the website.
• Supporting features that depend on information you have chosen during your visit.

Marketing cookies

Marketing cookies may be used to understand visits to the website and help make communications or advertising more relevant. They can help measure whether a campaign has reached its intended audience and limit repeated messages. These cookies are not used to provide the core account and payment functions of the website.

• Recording that an advert or communication has been shown, so the same message is not displayed unnecessarily often.
• Measuring visits that follow an advert or communication and assessing whether it has led to activity on the website.

Where permission is required, marketing cookies will only be used after you make the relevant choice in our cookie notice. You can change that choice later. To do so, use the cookie settings available on the site.

When you first visit the website, our cookie notice may ask you to accept or refuse categories of cookies that are not strictly necessary. The notice explains the available choices and may allow you to select categories separately. Your choice is saved using a necessary cookie or similar technology so that we can remember it for later visits.

You can change your settings at any time through the cookie controls provided on the site. If the cookie notice or settings panel is shown again, use the available controls to allow or refuse the categories you want. Changing your choice does not normally delete cookies that have already been stored on your device, so you may also need to clear them in your browser.

Managing cookies in your browser

Most browsers let you see, delete, block or restrict cookies through their privacy or settings menus. The exact steps depend on the browser and device you use. You can usually choose to block all cookies, block cookies from particular websites, delete cookies when you close the browser or receive a prompt before a cookie is stored.

1. Open your browser's settings or privacy controls.
2. Find the section for cookies, site data or similar storage.
3. Choose whether to delete existing cookies or change the way new cookies are accepted.
4. If needed, use the cookie notice on our site as well, because browser controls and website settings manage different parts of your choice.

If you use more than one browser or device, you may need to make the same choice separately in each one. Deleting cookies can also remove saved preferences and sign-in information. It may also clear other settings for websites you use.

You can block or delete cookies, but the website may not work fully as a result. Strictly necessary cookies support functions such as account access, security, navigation and the handling of requests. If they are blocked, some pages or account features may not load, may not respond correctly or may not remember information from one page to the next.

Blocking performance, analytics, functionality or marketing cookies should not normally prevent the core website from opening. However, you may see less tailored content, need to enter preferences again or receive less consistent information about how the site is used. Some features may also depend on cookies that your browser has restricted.

If you have blocked cookies and a page does not work, you can try allowing strictly necessary cookies, clearing old site data and opening the page again. You should also make sure that your browser is up to date. If the problem continues, contact us so that we can help identify whether it is connected with your cookie settings.

Cookie choices do not replace other account, privacy or safer gambling controls. You remain responsible for keeping your account details secure. You should also use your account in line with our terms and the information provided on the site.

If you have a question about the cookies we use, the options in our cookie notice or the effect of changing your settings, contact us at support@ojo-casino.org.uk. You can also use the live chat on the site. Please do not send payment details or your password by email or live chat.

When contacting us, tell us which device and browser you are using and describe the issue as clearly as possible. This can help us identify whether a cookie or browser setting is affecting the website. We may need to ask for account information to locate a technical issue, but we will not ask for your password.

We may update this Cookies Policy when our website, technology or legal requirements change. The latest version will be available on this page. Please look at it from time to time so that you remain aware of how cookies are used and how you can manage them.