Responsible Gaming

We want you to use your account in a way that stays within your personal and financial limits. Gambling involves risk, and you can lose money. Only gamble with money you can afford to lose, and do not treat gambling as a source of income or a way to recover previous losses.

Before you play, decide how much time and money you are comfortable spending. Set a budget for gambling separately from your essential spending, such as rent, bills, food and travel. When your budget has been used, stop playing rather than adding more money.

• 18+ only: You must be aged 18 or over to use our gambling services.
• Set a spending limit before you start and keep track of your deposits and gambling activity.
• Never gamble with borrowed money, money needed for household costs or money intended for someone else.
• Do not chase losses by increasing your stakes or depositing more than planned.
• Take regular breaks and avoid gambling when you are upset, tired, under the influence of alcohol or making decisions under pressure.

We hold a gaming licence and verify accounts as part of our obligations. We may ask for information to confirm your age, identity or payment details. Keeping your account information accurate helps us apply safer gambling and account protection measures.

You can use the responsible gambling controls in your account to manage how much you deposit, lose and play. Sign in, open your account or responsible gambling settings and choose the control you want to use. Follow the on-screen instructions and confirm the setting before leaving the page.

Deposit limits

A deposit limit restricts the amount you can deposit during the period shown in your account. You can use it to plan your gambling budget in advance. Choose a limit that reflects what you can afford, rather than the maximum amount you could deposit. The cashier and your account settings show the available limit options and when a limit applies.

Loss and session limits

Where available in your account, a loss limit helps restrict how much you can lose over the selected period. A session limit helps you control how long you play. These controls are useful when you want a clear stopping point and do not want to rely on how you feel during a session.

Time-outs

A time-out temporarily prevents you from gambling for the period you select. Use this option if you want a short break, feel distracted by gambling or need time to reassess your habits. A time-out may stop you from playing or depositing while it is active. The confirmation screen explains what the selected time-out includes.

Self-exclusion

Self-exclusion is a stronger step for anyone who wants to stop gambling with us for a longer period. Select self-exclusion in your responsible gambling settings and follow the instructions carefully. Once confirmed, access to the relevant gambling services will be restricted for the selected period. You should also consider self-excluding from other gambling businesses and asking someone you trust to support you.

Reality checks

Reality checks remind you how long you have been playing and may show information about your activity. They are designed to give you a moment to pause and decide whether to continue. Treat the message as a prompt to check your time and spending, not as a reason to carry on.

To switch a control on, open your account settings, select responsible gambling and choose the relevant option. Lowering a limit or starting a restriction may apply in line with the information shown on screen. Increases or removal of some controls may involve a delay or additional confirmation. If you cannot find a setting, contact us through live chat or at support@ojo-casino.org.uk.

Problem gambling can affect anyone. It may develop gradually, so it is useful to pause and look at your behaviour honestly. You may need support if you:

• Spend more time or money gambling than you planned.
• Increase your stakes or deposits to try to win back money you have lost.
• Borrow money, sell possessions or miss payments because of gambling.
• Hide your gambling, your deposits or your losses from family, friends or colleagues.
• Feel restless, anxious, irritable or low when you try to stop.
• Keep gambling after deciding to take a break or set a limit.
• Lose interest in work, study, family life, sleep or other activities.
• Gamble to escape stress, sadness, loneliness or other difficult feelings.

One sign does not provide a diagnosis, but it is a reason to take action. Stop gambling, use the account controls and speak to a trusted person or a specialist support organisation. Asking for help is a practical step and does not require you to explain or justify your behaviour to us.

Specialist organisations offer confidential information, advice and support for people affected by gambling. Their help is also open to family members and friends. You can contact them directly and choose the type of help that suits you.

• GambleAware: Provides information and guidance to help people understand gambling harms and take steps towards safer gambling.
• GamCare: Offers confidential advice and support for people affected by gambling, including support for families and professionals.
• GamStop: A free self-exclusion service that can help you restrict access to online gambling businesses covered by its scheme.
• The National Gambling Helpline: Provides confidential support and practical guidance for anyone worried about their own gambling or someone else’s.

If you feel unable to keep yourself safe or gambling is connected with an immediate risk to your wellbeing, seek urgent help. Contact the appropriate emergency service or a qualified health professional. For questions about our account tools, contact support@ojo-casino.org.uk or use the live chat on our site.

Our services are for people aged 18 and over. We use age and identity verification measures to help prevent underage gambling. You must not allow anyone else to use your account, and you are responsible for keeping your login details private.

If we cannot confirm your age or identity, we may restrict account access until the required information has been provided and checked. Do not open an account for another person or give a child access to your device while you are signed in. Never leave payment details available for someone else to use.

Parents and guardians can take additional steps to reduce the chance of children accessing gambling services. Use parental control software on phones, tablets, computers and home networks, and set separate passwords that children cannot guess. Keep devices, email accounts and payment methods secure, install operating system updates and check the privacy and purchase settings on shared devices.

Parental controls can reduce access, but they cannot replace supervision. If you think a child has accessed an account or gambling service, contact us promptly through live chat or at support@ojo-casino.org.uk. We will then explain the next steps.