Contact PlayOJO Casino

Live chat on the site is available 24/7. It is the quickest way to ask a question and get help with your account or a payment. You can also e-mail us at support@ojo-casino.org.uk. Please use the e-mail address linked to your account where possible, so we can identify your request and protect your information.

We may need to complete account and identity checks before discussing some personal or payment details. These checks keep your account safe. Do not send your password or full payment card details in a message.

A few details can help us understand your question and respond without unnecessary delay. Please include:

• Your username or other account details requested by our team.
• The game, deposit, withdrawal or other transaction involved.
• The date and approximate time when the issue happened.
• A clear description of what you expected and what happened instead.

• Account and verification: access, personal details and identity checks.
• Deposits and withdrawals: payment status, pending transactions and cashier queries.
• Bonuses: eligibility, wagering information and bonus availability.
• Technical issues: games, loading problems and errors on the site.

If your question concerns a particular transaction or game session, include the relevant details. This lets us look into it accurately.

If you are unhappy with our service or the way an issue has been handled, e-mail support@ojo-casino.org.uk and put Complaint in the subject line. Please explain what happened and when it happened. Tell us what outcome you are seeking.

We will acknowledge your complaint and reply once it has been checked. We may ask for further information before providing a full response. Keeping your messages and any relevant transaction details can help us look into the matter properly.